WE WANT TO HELP YOU GET YOUR MONEY! 🤑💰

In order to be paid, and be paid as quickly as possible, you must follow ALL directions in your PopBookings app.

Be sure to read the below so you have all your bases covered and your payments are never delayed!

 

What EVERYONE needs to be paid:
  1. Checked in and out on the PopBookings app properly and ON TIME!!
  2. Submit event photos OF YOU (not consumers) at www.brandgreet.com/event-reports
  3. If working in store events or if directed to fill out a report, that must be in on time.
  4. Received no complaints about fraudulent event activity (ie leaving your event and pretending to be there)
  5. Either been paid via PopBookings / Dwolla in the past OR set up your Dwolla account the first time we initiate payment to you.
HOW WILL YOU CHECK IN AND BE PAID?

CHECKING IN WITH POPBOOKINGS

  • CHECK IN & OUT USING THE POPBOOKINGS APP OUTSIDE OF VENUES TO AVOID HAVING BAD SERVICE ONCE INSIDE AN EVENT VENUE OR A RETAILER.
  • IF WE DO NOT SEE YOUR CHECK INS COME IN ON TIME WE WILL ASSUME YOU ARE LATE OR NOT IN ATTENDANCE.
  • THE POPBOOKINGS APP WILL SEND YOU A CHECK IN REMINDER WITH EASY TO FOLLOW STEPS.
  • YOU MUST HAVE ALL LOCATION SETTINGS TURNED ON ON YOUR PHONE AND ALLOWED BY THE APP TO CHECK IN.
  • CHECK OUT WHEN YOU ARE FINISHED WITH YOUR DUTIES, AT THE END OF YOUR SCHEDULED EVENT TIME, after you’ve finished your report (if applicable) and sent your photos.

PAYMENTS:

  • Within 14-30 BUSINESS days of your events, our accounting team will issue your payment through the popbookings app.
  • Popbookings’ payment system is powered by Dwolla. When your VERY FIRST payment is processed, you’ll get and email from Dwolla with the info for signing up with them. Again, this email will come to you within 30 business days. Once you complete the signup, your payment will be direct deposited into your checking account in approximately 3-5 business days depending on your bank. After that, your payments will automatically be direct deposited without you having to do anything, and all of your payment history will be accessible on Dwolla.
  • All duties must be completed in order for payment to be issued. A construction worker or web developer doesn’t get paid for a gig if it’s not finished, same thing applies. 😉
  • Photos – ALL events must have at least 2 photos submitted. You submit them on the reports page: www.brandgreet.com/event-reports
  • VERY IMPORTANT – WHAT IS A BUSINESS DAY? A business day refers to a Monday through Friday work day and does not include holidays. PLEASE DO NOT INQUIRE ABOUT PAYMENTS BEFORE THE 30 BUSINESS DAYS IS UP. (This SLOWS PAYMENTS DOWN, as it bogs us down answering emails trying to explain everything here to people that aren’t reading through everything.)

POPBOOKINGS HOW TO:

*  ALSO SEE BELOW FAQ SECTION FOR MORE INFO ON EXPENSES & PAYMENTS

EXPENSES

Expenses are sometimes covered, but it will be a case by case basis and it will be decided upon BEFORE you work an event or on a program. If you wish to be reimbursed for anything, we must clearly approve it in writing. Supplies that are listed in the items that you must provide in your PopBookings event details are your responsibility.

When are expenses paid out?

We reimburse expenses within 30 business days from the date you send them to us. They are due immediately when you incur them. You will submit them along with your report right at the end of your event. Also note that we do not always pay everything out to date when we send event payments, so sometimes these will be paid at two different times. The reason for this is that it’s usually easier to pay out on events as it takes less time to enter them into our system, so we want to pay you for something asap and often do expenses later. It takes an exceedingly large amount of admin to comb through receipts people send, thus we choose to go through payments for events first usually, to get you paid sooner on one of them.

WHERE DO YOU SEND APPROVED EXPENSES:

  • YOU WILL SUBMIT THEM ON THE EXPENSE FORM INCLUDED ON THE EVENT REPORT WEB PAGE.
  • *DO NOT SEND PHOTO EMAILS TO YOUR BOOKING MANAGER OR ANYWHERE FOR THAT MATTER, USE THE FORM ONLY, PRETTY PLEASE.
  • YOU MUST UPLOAD A PHOTO OF YOUR RECEIPTS IF YOU WISH TO BE REIMBURSED
  • RECEIPTS ARE DUE TO US IMMEDIATELY WHEN YOU INCUR THEM. LATE EXPENSES MAY NOT BE REIMBURSED.

IF YOU WANT TO BE SURE YOU’LL BE REIMBURSED —  Our advice? Be sure it’s pre-approved and submit it as SOON as you get to your car. This helps us alleviate dealing with lost receipts, late receipts, and receipts turning up months down the road when clients budgets are closed out and we can no longer bill to them, or just the hassle of us doing the admin separately from your original paycheck and our original invoice to the clients.

*  ALSO SEE BELOW FAQ SECTION FOR MORE INFO ON EXPENSES

CANCELLATION POLICY
We hate that we have to go over this, and we realize this doesn’t concern the majority of you. However, we want to be very up front with this policy.
We have a zero tolerance cancellation or rescheduling policy unless it is a documented emergency.
No call, no shows or cancellations without proper documentation will result in us deducting an appropriate amount from your current pay owed, or sending an invoice for the damages. If you are invoiced, you have 30 business days to pay it or we will send it to collections. This may seem harsh, but if we don’t charge these fines, it comes out of someone’s paycheck or can result in someone being laid off.
We really can’t convey to you, the level of stress, panic, and financial loss that ensues when people cancel. It’s too much to type. So just pretty please don’t do that to us.
This info is all noted in your contract as well.
----- FAQs -----

 

How / when do I sign up for direct deposit?

AFTER you successfully complete your first events, within 30 business days, Dwolla will send you an invite to our payment system.

What is a business day?

A business day refers to a Monday through Friday work day and does not include holidays. PLEASE consider this when inquiring about payments. Count ONLY M-F and non holiday dates from the date you worked to determine how long 30 business days is.

Do you have a regular payroll schedule?

No, because as soon as we possibly can, we pay you! That could fall on any day. Dwolla at least notifies you when we process a payment, and you can expect it to land in your account 7-10 business days from that point.

Where is my pay? 

Please note the 30 business day part of your contract. We aim to get people paid out within 2-4 weeks from their events, but sometimes we do need to stretch to 30 business days. Please limit questions about pay if it is within the 30 business day time frame you signed your contract for. We get hundreds of staff every month asking when they will be paid, all this does is bog down our inboxes and slow your payments down as we take every email very seriously so we stop, read it, look into it, etc.

Why would your payment be held?

1. If you do NOT sign up for direct deposit when you receive an email from Dwolla for your first payment, Dwolla just removes and holds the money from our bank account until you do, or until we cancel the payment.

2. If you do NOT submit an event report or photos on time, your payment will be held until you do so. Be sure to read through the staff training site in full and know your duties.

3. If we are waiting on you to return a kit, we sometimes hold pay.

4. If you call off last minute without documentation of an emergency or do a no call no show, we may hold things up while figuring out how much to deduct from pay for previous work, kits being returned, etc. It is all in your contract should you need to read up on your obligations.

5. If we are missing your signed contract and W9, we cannot pay you. This comes in your “New Hire” welcome email from your booking manager.

6. If you entered the wrong info into your Dwolla account, it will hold the funds until the correct info is entered.

Who answers Q’s about pay? 

The accounting team!! Please direct questions about pay to Hello@BrandGreet.com and not Bridget, Cydney or Holly. They do not always have the answers and are usually swamped!! The accounting team is part time, so please excuse any delays in replies. They typically turn around email responses within 7-10 business days. If it is very urgent, you can reach out to your booking manager, but please spare their inbox if you can. 😉

Why am I missing expenses in my payment?

We do not always pay everything out to date when we send payments. We also do not always pay out on all brands. If you are missing something and it was from 30 business days ago or longer, please do NOT hesitate to reach out! Sometimes things happen with technology, or something gets lost somewhere, BUT we WANT you to be paid, promise!!! =) However, if there are items missing from events that did not occur 30 business days ago or more, rest assured it will be on your next payment. Expenses are often paid out later than event pay.

How long does it take to be paid for expenses?

We reimburse expenses the same as payments, within 30 business days.